Smartsheet Customer Success Department Employee Reviews

It was great before, but these days no so much. To many failures with launches, too much flip flopping in pricing. We are pissing off our customers with the changes and there's no coming back from that sentiment. Also doesn't help when sales doesn't follow pricing caps in place.

Review from Customer Success Dept

Good up until recently. Change of ownership is distabilising

Review from Customer Success Dept

There have been many ups and downs but it has been overall a good experience and I have grown professionally here more than anywhere else.

Review from Customer Success Dept

So far I like working here but everything has been very unstable. 2 months into the role and my position gets closed. I am moving into a new role and applying for a different one at the same time. It's been hard to find stability

Review from Customer Success Dept

I came to Smartsheet to expand my professional development. I love that I can move roles with ease and experience other facets of the company.

Review from Customer Success Dept

don't have enough visibility to say

Review from Customer Success Dept

Recently I have liked their ability to adapt, recognize missteps and move quickly to correct them while displaying accountability.

Review from Customer Success Dept

Their willingness to help employees

Review from Customer Success Dept

Clear goals and direction, supported by an inspiring attitude.

Review from Customer Success Dept

The leadership team uses our communication tools well, and they are accessible.

Review from Customer Success Dept

Transparency, executing on plans that don't have a huge negative impact on customers

Review from Customer Success Dept

Be honest and upfront about the negatives around the recent acquisition. RSU's are going, leading to a big reduction in pay for lots of staff

Review from Customer Success Dept

Transparency, alignment across teams, really know the product and capabilities.

Review from Customer Success Dept

Rewarding top performing employees instead of allowing finance to control pay for employees. It seems no one can get paid for their performance here.

Review from Customer Success Dept

if the company/department wins, i win

Review from Customer Success Dept

Currently, the RSU's but they are going

Review from Customer Success Dept

The compensation package is well balanced.

Review from Customer Success Dept

Healthcare flexibility and work/life balance

Review from Customer Success Dept

Split between annual salary (80% compensation) and quarterly bonuses (20% compensation) where the quarterly bonus structure (department-specific MBO) is based on metrics within our department's control.

Review from Customer Success Dept

Variable comp targets need to be attainable. We are setup for failure with the new model and structure. No way to control what we've inherited.

Review from Customer Success Dept

I feel like Smartsheet has consistently sat significantly below the market average on compensation, it is simply a fact. I'd feel better if my compensation was more in line with market reality.

Review from Customer Success Dept

Now that we don't gain equity as part of a public company, increase salary to align with industry standards and bring back free health care. The overall value of the package of working here has decreased, especially as customer-facing roles have to continue to deal with the confusion of USM.

Review from Customer Success Dept

There are several roles with the same scope but different names and different compensation. Compared to market, the salary is not very competitive.

Review from Customer Success Dept

With the removal or RSUs, the compensation dropped dramatically.

Review from Customer Success Dept

team collaboration and unity / supportiveness

Review from Customer Success Dept

Intelligent and willing to share their expertise

Review from Customer Success Dept

They are incredibly collaborative and helpful. There is very little, if any, politics. I value the affinity that Smartsheet has for bringing in good people.

Review from Customer Success Dept

They collaborate with others when needed

Review from Customer Success Dept

Smart, friendly and customer oriented.

Review from Customer Success Dept

supporting, somewhat catering, interested, appealing

Review from Customer Success Dept

My immediate team drive a positive and inclusive culture

Review from Customer Success Dept

I appreciate the work life balance and the autonomy given in my role. The culture is constantly evolving and I think it has always been about collaboration and teamwork.

Review from Customer Success Dept

Team building is always a priority

Review from Customer Success Dept

The people are motivated and engaged with a friendly vibe.

Review from Customer Success Dept

being adequately recognized and tasked with rewarding activities

Review from Customer Success Dept

Working with clients to help make their lives easier by using Smartsheet.

Review from Customer Success Dept

New challenges, feeling that I am learning and exceeding at my role

Review from Customer Success Dept

The challenging and interesting work we do to make a difference to our customers business.

Review from Customer Success Dept

Team environment, common goals, customer success

Review from Customer Success Dept

USM rollout is a failure and front line account teams have to take the brunt. Constant changing an no advance awareness (DS going BACK to per sku in August, but no awareness unless stumbling on road map line item). We're pushing customers now to consumption (they're no happy) but it'll change again

Review from Customer Success Dept

Recent change of ownership is distabilising

Review from Customer Success Dept

Finance and HR are so toxic and refuse to reward top performers.

Review from Customer Success Dept