Support.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
The supervisors are not in alignment, and some are judgmental.
Review from Customer Support Dept
What do you like best about the leadership team?
They taught us our job so we could excel
Review from Customer Support Dept
The immediate managers are empathetic with what we have to go through.
Review from Customer Support Dept
Very fun and engaging team leaders
Review from Customer Support Dept
I love my boss. He communicates very well with us
Review from Customer Support Dept
What does the leadership team need to get better at?
i think they do very well so far
Review from Customer Support Dept
Motivating workers and being consistent in the way they conduct business matters.
Review from Customer Support Dept
Being honest about job descriptions. Hired for technical support, 90 percent of the job and training was sales.
Review from Customer Support Dept
I'm only in training and so far, so good. They do a good job keeping us informed, they seem to show a commitment to having the employees ready to help their clients too.
Review from Customer Support Dept
Given the assignment I was hired for, I knew it would be difficult, but we were assured through five weeks of training about how much “Support” we would have in production. There is no such thing. Secondly, the QA evaluations are a joke because of the lack of help when needed.
Review from Customer Support Dept
What is the best part about your compensation package?
nothing at all to say
Review from Customer Support Dept
The Hourly rate was great
Review from Customer Support Dept
The allowance for using our own equipment
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It's hard work for minimum wage. The company is based out of California and they have a much higher minimum wage than the state I work remotely from. I hear conflicting things from managers and higher ups.
Review from Customer Support Dept
The higher-ups stack more duties on us with no training and no additional pay.
Review from Customer Support Dept
They pay 9hr for tier1/2 support. Too under paid for what you are expected to do.
Review from Customer Support Dept
At least $5 - $10 more per hour.
Review from Customer Support Dept
What are some of the best things about your team?
Will the have good experience to assist people anywhere there's get good funds and especially humanity support pleas anytime..
Review from Customer Support Dept
We all worked to help each other out
Review from Customer Support Dept
The training class I am in has a lot of characters and the trainers understand this and almost encourage it
Review from Customer Support Dept
Some of the best things about my team are the way we all get along
Review from Customer Support Dept
Generally just cool people to talk to.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
i really dont know them we are a work from home company
Review from Customer Support Dept
More face to face interaction would be ideal.
Review from Customer Support Dept
More actual team meetings, rather than meetings with random people and random managers.
Review from Customer Support Dept
Take their job seriously and become tech savvy, it's technical support job!
Review from Customer Support Dept
Meetings end after training is complete, and only scheduled to reprimand employees.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Will mostly my teams are interested to support positive things everywhere always when the get this candy off chance..
Review from Customer Support Dept
i dont know how to answer that
Review from Customer Support Dept
We all got along and work to help each other out
Review from Customer Support Dept
They offer remote work, which allows for me to work in a more comfortable setting.
Review from Customer Support Dept
Everyone agrees that the environment isn't great.
Review from Customer Support Dept
What needs to change to make the company culture better?
Workers should be given the supportive resources promised during the training process.
Review from Customer Support Dept
To feel like our suggestions for tool improvement are actually heard instead of ignored. Tools and Wiki's need to be kept up-to-date.
Review from Customer Support Dept
What did you like most about the interview process?
how nice the people are
Review from Customer Support Dept
The interviewer was very friendly
Review from Customer Support Dept
Everyone was somewhat clear about what would happen.
Review from Customer Support Dept
It was short and easy.
Review from Customer Support Dept
That they were flexible and utilized technology. This was the first time I used a webcam for an interview
Review from Customer Support Dept
What would you improve about your company's interview process?
Less time waiting would make for a better interview process.
Review from Customer Support Dept
What makes you most happy at work?
When I see someone's good support and energy to do better work its make more happy...
Review from Customer Support Dept
successfully helping my customers with there concerns
Review from Customer Support Dept
Getting to help out customers
Review from Customer Support Dept
The knowledge that I am learning how to satisfy customers
Review from Customer Support Dept
The fact that I do not have to commute and getting to interact with my fellow employees
Review from Customer Support Dept
What's going wrong and how can it be improved?
There's just not enough motivation. Increasing pay and coherency in employee duties would help.
Review from Customer Support Dept
Overworked and underpaid. Upper management needs to work a day in our shoes.
Review from Customer Support Dept
Training is wasted on teaching computer basics and teaching sales.
Review from Customer Support Dept
Improvement will come upon moving on from the position to any alternative.
Review from Customer Support Dept
We are contracted to take calls for the most hated company in America. We aren't allowed to hang up on abusive customers. Seriously.
Review from Customer Support Dept
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