Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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Lately, there have been big managing decisions that put our job in risk. They cancel our transportation benefit and want us to spend arround half of our income in Uber as we don't have access to public bus after 9pm and our shift ends after 11pm. We are in Mexico and we are paid arround $1.00 US dol
Was macht Sie bei der Arbeit am glücklichsten?
The chance to help others and sharing time with my colleegues
Was sind einige der besten Dinge an Ihrem Team?
Skills, knowledge, care, commitment, experience, excellence and will to grow among others.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
People that work with us. We also enjoy the job and like to help others.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
In comparisson, other call centers are paying double of the salary. You tell, $1.00 US dollar is a fair salary for a bilingual employee from wich you request computer skills and demand the highest security shields, with excellent performance KPIs?
Was hat Ihnen am Interviewprozess am besten gefallen?
They are very friendly when interviewing you. They draw a very good picture of the company culture. They provide details about benefits of being part of, time frames to gain them all, and so one. But they still have a very high employee rotation.
Was braucht das Führungsteam, um besser zu werden?
They need to be a stronger support for the employees they manage. Is like if they had to be careful to or they would be fired if they worried a little bit to much for us. People is the only thing that makes you stay. Partners on the job, friends. They seem not to know they have extraordinary people
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