Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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the company is focused on making money now, rather than taking care of people that works there
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
to be sure they bring up loyalty programs as they had before to make the employees feel valued
Was läuft falsch und wie kann es verbessert werden?
Assure they care about the employees, make sure the monthly salary is bigger and better, not the same as it was 10 years ago
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