Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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Practically miserable, stress, and no communications.
Was braucht das Führungsteam, um besser zu werden?
Better with encouragement and communication with the whole team.
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
Better training and more time to complete a call.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Low paid, no benefits, busy call center, hardly any breaks.
Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?
They need to stop slacking off and do actual work.
Was würden Sie am Interviewprozess Ihres Unternehmens verbessern?
Do a better background check and hire people who knows how to work a computer.
Was läuft falsch und wie kann es verbessert werden?
Dealing with too many phone calls and get yelled at if you go past 10 minutes.
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