Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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The company is horribly managed and expectations are ridiculous, not worth it.
Was müssen Ihre Mitarbeiter verbessern und wie könnten Sie besser zusammenarbeiten?
Hacks more professional, this is in high school.
Was läuft falsch und wie kann es verbessert werden?
No management, better operations and programming.
Was würden Sie am Interviewprozess Ihres Unternehmens verbessern?
Eliminate the words per minute test
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The only positive thing is people's attitudes at the end of their shift.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
To take over 50 calls in a day is exhausting, to be compensated more would be the humane
Was braucht das Führungsteam, um besser zu werden?
Understanding what the employees need, and have real expectations for each phone call, stop looking at numbers and actually understand the reality of each call.
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