Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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In simple words. My experience has been pleasant. I have received help from my PTLs since it is my first job in the call center.
Was sind einige der besten Dinge an Ihrem Team?
Communication, sharing product knowledge union, support.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
Respect, know how to listen, search for solutions.
Was gefällt dir am besten am Führungsteam?
The communication, cross-learning in team meetings is very enriching.
Was macht Sie bei der Arbeit am glücklichsten?
Time passes quickly despite some customers who do not do the job well.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
Do not change the compensation schemes since they make me feel that it is so that the goals are not met and that discourages.
Was hat Ihnen am Interviewprozess am besten gefallen?
They made me feel comfortable and gave me the required attention. She was not with other activities between the interview. Like answering to some partner and so on. 100% focused on the interview.
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