Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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Lots of mergers/downsizing, restructuring, title and supervisor changes, took a long time to get policies aligned. Still difficult to nail down procedures. No annual increases, benefits could be better and don't pay out PTO upon termination even with resignation. Positive is working from home.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
The Lees try hard to promote a positive culture.
Was macht Sie bei der Arbeit am glücklichsten?
The feeling of achievement when I finish a large task.
Was gefällt dir am besten am Führungsteam?
They seem to be engaged and try to practice servant leadership.
Was hat Ihnen am Interviewprozess am besten gefallen?
My interview was 14 years ago with another company purchased by Alorica.
Was sind einige der besten Dinge an Ihrem Team?
They are all personable, seem to care about each others personal challenges and willing to help.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
There are no annual increases, took a large cut to move to another role after downsizing. Was just given an increase, first in several years.
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