Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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Abusive, overworked, unestructured, underpayed and ignored
Was braucht das Führungsteam, um besser zu werden?
active listening, humbleness, communication, compromise and dedication.
Was hat Ihnen am Interviewprozess am besten gefallen?
it was as simple as it can get, and straight to business, however that was 2 years a go i cannot talk for they might be doing now.
Was sind einige der besten Dinge an Ihrem Team?
the only 2 member on my team, we are compromised and we are no quitters we have been managing our work with the few resources we have .
Was muss geändert werden, um die Unternehmenskultur zu verbessern?
In this particular company there is not an actual structure, or manuals for any position at all and a lot of the staff don't actually know exactly the company goals developed.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
other similar positions and also the exact same position get better paid than i do and also get more incentives and even that was not the case the amout of work to paid ratio is not fair, i have weeks getting paid the same when i'm doing the work for 3 people.
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