Alorica Angeforderte Firma
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Weiterlesen
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Mediocre pay, most work is outsourced to the Philippines, and no sick days are offered. Healthcare benefits are the only reason I have remained with the company.
Was sind einige der besten Dinge an Ihrem Team?
Decent sense of humor, and they understand that family comes first.
Was hat Ihnen am Interviewprozess am besten gefallen?
I was hired to work, and was given a source of income.
Was braucht das Führungsteam, um besser zu werden?
Taking time to listen to concerns of employees, including suggestions of higher wages.
Was ist am positivsten an Kultur und Umgang in Ihrem Unternehmen?
People seem to have a sense of humor, although most of them have quit at this point.
Was läuft falsch und wie kann es verbessert werden?
We need to stop outsourcing for US related matters. Many customers have an easier time working with someone local.
Warum fühlen Sie sich unterbewertet und was würde Sie bei Ihrer Vergütung besser fühlen lassen?
$15/hr minimum would be a nice start. Offer sick days and mental health days for those of us afflicted by mental health disorders.
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