Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Very stressful. As an agent we don't feel heard and valued.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Quality of service. Employee communications.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Communicate with people better. So much improvement needed on that.
Que faut-il changer pour améliorer la culture de l’entreprise?
Improve communication with everyone. From highest level to lowest level.
Quelles sont les meilleures choses à propos de votre équipe?
We're a team and we do help each other except for the Manager lol
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Reasonable goals and not factors out of agent's control making our efforts go to waste.
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