Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Very abrasive team manager, still have not received aign on bonus after graduating tech support training.
Quelles sont les meilleures choses à propos de votre équipe?
They are understanding and we share our experiences.
Qu’est-ce qui vous rend le plus heureux au travail?
My coworkers I started with.
Qu’avez-vous le plus aimé du procédé d’entretien?
How positive & uplifting the managers who hired me were.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The fellow coworkers but team managers aside from one are extremely abrasive.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Not given positivity for good ethic. The TM only gives negative feedback and threats.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding, remembering when they started out, being realistic, motivating employees by not just negatives. Constructive criticism, not threats.
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