Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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get rid of bad management that's produced by political employment/promotion
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
be more compassionate and learn how to look after their subordinates.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
accounts and businesses are not lasting even before pandemic. this is due to non-deserving people in the managment.
Qu’avez-vous le plus aimé du procédé d’entretien?
friendly interviewers and they provide training to ace the interview if they saw a potential in you then give you another chance to redo the interview.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
be more compassionate for their members and teammates. we have thought that having a toxic working environment in an office is "normal" but the stigma should be broken. we have to stop talking behind someone's back and start working together to achieve results
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
with a lot of work both admin and managerial, being paid PHP 30,000 is not a very competitive pay if you are being asked to do much more than what you have to do as a manager. very tight budget for incentives even before pandemic hit the Philippines. Alorica needs to pay fair
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