Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Very supportive, promotion oriented company with training offered almost constantly. When I had a medical issue that prevented me from working for a month and I was welcomed back at the same position, in Quality dept. Very respectable organization.
Quelle est la meilleure partie de votre programme de rémunération?
My medical coverage came in clutch when I had a medical emergency.
Quelles sont les meilleures choses à propos de votre équipe?
We are professional but down to earth individuals that believe that excellence in customer service is key.
Qu’est-ce qui vous rend le plus heureux au travail?
I Love Alorica. I am so appreciative of the opportunity to have a lengthy career later in life.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The community we feel. Even though we are mainly remote, we still find a way to connect through common hobbies and interests.
Qu’avez-vous le plus aimé du procédé d’entretien?
It was easy and fun. We got the opportunity to go out onto the call floor and sit with a working agent. Then after we were asked if we felt like that was something we wanted to do. It was good to see the actual job you applied for in action at the interview.
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