Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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They simply dont care about their employees (agents) only numbers!! Their OMs are beyond rude and talk down on the agents. Very Middle School behavior
Quelles sont les meilleures choses à propos de votre équipe?
We work together and encourage one another
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Employees feel undervalued which makes us all want to find employment elsewhere
Que faut-il changer pour améliorer la culture de l’entreprise?
Pressuring employees to sale when they aren't comfortable doing so and threatening to fire them if sales quotas arent met
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I absolutely love my TM; i feel like she and one person in HR are the only ones who care about the agents aka the little people
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Everyday there is something else they add on as a requirement. They push sales in your face and care more about sales than how the customer is treated!
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
Stop misleading people. Never once was sales being a part of the job ever mentioned; i was told it is strictly customer service which was a bold face lie
Other Employee Reviews for Alorica
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