Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I would not recommend working here. Favortism, system issues, and no help from managers make working here a struggle. The customers yelling at us about local pharmacy issues doesnt help either. Not enough Paid Time Off (PTO) and you have to use it before the year ends . Ugh
Qu’est-ce qui vous rend le plus heureux au travail?
Breaks and lunch are my only free time
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The most positive thing is that I can go home at not worry about work.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Attitudes . When we try to help other agents , we get attitudes and rudeness.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Right now a regular agent makes $13/hr it was raised from $10 . We are getting a raise soon, but for the amount of work we do, that is not enough
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Responding to messages . Letting us know when they take off work and their off days . Multiple times I have been left not knowing who to reach out too when no one responds .
Other Employee Reviews for Alorica
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