Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Communication, setting proper expectations, training
Qu’est-ce qui vous rend le plus heureux au travail?
That its my own business and I control what I do each day.
Que faut-il changer pour améliorer la culture de l’entreprise?
Mostly because of other branches people aren't all aligned, also because of pay for what we do and how much people are frustrated
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Reviewing my position, I do the same role as others that live in a comparable are but yet they make 50% more than I do because I'm internal.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
We have a lack of training, most is on the job, this makes it difficult since most people are promoted from within. Most people don't have the skill set they need for the job
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