Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I had great relationship with my immediate Manager and she was understanding of my med condition upper mngmt not so much
Quelle est la meilleure partie de votre programme de rémunération?
Earned vacation time and choices of benefits that fit my needs.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Never recognized when you have an exceptional day in meeting goals.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Too much favoritism and their could be more flexibility in scheduling especially for exempt employees to accommodate work life balance
Quelles sont les meilleures choses à propos de votre équipe?
Great team. But favoritism needs to leave the department. And all should have the flexibility of scheduling and not only to certain people. We all have lives outside of work and next to be taken care of outside of work.
Qu’est-ce qui vous rend le plus heureux au travail?
To meet recruitment goals later hours should be worked. I've asked. Told no. But it's ok for some people to show up when they feel like it. I believe someone with seniority should be allowed to change their schedule to better themselves and meet goals easier.
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