Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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COMMUNICATION, FAIRNESS, EFFICIENCY, EMPATHY, AND BEING THE VOICE OF THEIR TEAM AND HOW WE REALLY FEEL.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
COULD BE CLEANER, RAPID MOVING, NO UNDERSTANDING FOR TEAM IF EVERYTIME WE LOOK UP WERE CHANGING TEAMS
Qu’est-ce qui vous rend le plus heureux au travail?
THE FACT IT HELPS ME PAY MY BILLS OTHERWISE I WOULD BE CHOOSING ANOTHER JOB AS SOON AS POSSIBLE
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I FEEL AS IF THIS COMPANY EXPECTS US TO BE ROBOTS. THERE IS LITTLE TO NO CHANCE FOR ADVANCEMENT, WE DO NOT GET RAISES, WE ARE NOT OFFERED OVERTIME, AND OUR GREIVANCES ARE NOT HEARD!! NO HOLIDAY PAY AS MOST HOLIDAYS WE ARE OFF AND WE GET LITTLE TO NO TIME FOR BEREAVEMENT. HORRIBLE HR!
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