Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Job is fun however difficult when put in the middle
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
We need to get a better reputation
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Working together with others and not thinking about themselves
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Would be nice if we could keep the same team without losing them and having to constantly change
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
No raise in 2 years and have been paid less than new people coming on while doing more work
Que faut-il changer pour améliorer la culture de l’entreprise?
Operations needs to change their way of thinking and help out more instead of adding more work on to others
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