Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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On a day to day, it was alright. But any meetings or running across the OM's was awful. And bathroom breaks. Gahhhh
Que faut-il changer pour améliorer la culture de l’entreprise?
There needs to be better management and less politics.
Quelles sont les meilleures choses à propos de votre équipe?
I became very close with several people there. Some really good people
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
When i finally left, i had found out that we were being paid less per hour than the people that were in training. They were paying new hires more than the people that had been there for years
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Better management. Though, i heard that after i left, ALL of the operations managers as well as the site director and head of HR, were all replaced. I gotta say, that was a long time coming. The company lost more than half of their employees and 90% of the team managers due to these other managers.
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