Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Good side of it would be getting to know a lot of people and learning about leadership. and on the bad side, A bit stressful due to many needs of the company with out break.
Qu’avez-vous le plus aimé du procédé d’entretien?
That they set a clear expectation.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
That they are striving to get better day by day.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
That they are always facing the drawbacks with a positive attitude.
Quelles sont les meilleures choses à propos de votre équipe?
That they are good at identifying the issues being faced at the moment
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
There is this stress accumulating over the day by day work and the company is not doing any activities to help with this situation. I would suggest promoting internal extracurricular activities or suggest vacations after a considerable time of work promoting efforts done by agents.
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