Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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The company is horribly managed and expectations are ridiculous, not worth it.
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Hacks more professional, this is in high school.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
No management, better operations and programming.
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
Eliminate the words per minute test
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The only positive thing is people's attitudes at the end of their shift.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
To take over 50 calls in a day is exhausting, to be compensated more would be the humane
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding what the employees need, and have real expectations for each phone call, stop looking at numbers and actually understand the reality of each call.
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