Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Wasted time cause there was no growth, not because of lack of opportunities but due to the fact they block your process or it was given to some less qualify
Qu’est-ce que vos collègues doivent améliorer et comment pouvez-vous mieux travailler ensemble?
Less gossip and balance work among all.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
More qualify people and less clientelism
Qu'amélioreriez-vous dans le procédé d’entretien de votre entreprise?
It consumes a lot of time, basically hours. On occasions to be decline.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Is very soft on the way in which we dress and address each other
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