Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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This is my first BPO experience. It was so great!
Qu’avez-vous le plus aimé du procédé d’entretien?
When they said congratulations you've passed the interview.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They appreciate even the smallest accomplishment of an employee.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The SME's MANAGER and OPERATIONS MANAGER was so helpful ..in every work related case.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Our SCP is based to our metrics, I'm a newbie in the BPO industry so I got the lowest SCP. And won't be able to get it because it's zero.
Quelles sont les meilleures choses à propos de votre équipe?
Some of my team mates bring their own chair to get the attention of our team manager, even saying bad things about my other Co work mate when they are not around. So.. I don't think so my team has the word BEST.
Other Employee Reviews for Alorica
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