Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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If you don't work fast enough, they'll be poking you sides consistently to move faster. They want 110% but only pay 30%. I'll be leaving soon. also! YOU WILL HAVE MANY, AND I MEAN MANY SYSTEM ISSUES
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
I work from home, that's the only good thing. If I was working in the office, I would have quitted or walked out already.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
The training structure is bologna. You watch videos, learn how to cheat hippa and other "required certifications". Then they throw you out into production without EVER learning how the system you'll be using 99% of the time works.
Qu’avez-vous le plus aimé du procédé d’entretien?
They are letting any able body work for this company, if you need a job this will work for you. People walk out faster than they come in. They're always hiring and it's so easy anyone can pass the "interview"
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