Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Very unprofessional environment. Nothing equal or fair about the way the employees are treated. Each manager has their own rules and way of doing things and the trainers and managers do alot of cursing and arguing during the speed ball training sessions.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Very undervalued. Dont push a person into a position they do not want because your short staff and try everyone fairly across the board. Properly train employees for positions the are maintaining before you speed ball poorly train them for a new position.
Que faut-il changer pour améliorer la culture de l’entreprise?
People need to be held accountable the customer as well as the consumer and or service provider. People need to be held accountable for what they are supposed to able to obtain read and understand for self. A customer service agent cannot climb inside a persons skull and function as their brain.
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