Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Started as an agent and had the opportunity to demonstrate my skills along with the guidance of excellent and professional people. Promoted to supervisor and now manager so pleased with all the training, learning and values the company provides you!
Quelles sont les meilleures choses à propos de votre équipe?
Consistency and willing to improve their overall skills
Qu’est-ce qui vous rend le plus heureux au travail?
Learnings on different trainings, monetary stability
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Good communication Skills is important.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
Camaraderie and values they inculcate
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Salary is low compared with other companies here. It has been minimum the raise in 2 years and everything has incremented but salary. Agents in other companies have same salary than a supervisor or manager here
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