Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Good company needs to work a little bit better on having a more competitive salary for first-level employees (CSR) compared to other call centres to reduce attrition.
Qu’avez-vous le plus aimé du procédé d’entretien?
very clear expectations and flexibility.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Good decision making, everything comes explained with a Why and very transparent.
Qu’est-ce qui vous rend le plus heureux au travail?
having interactions with my employees every day, being able to help them through their day.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
the culture is awesome, always looking forward to providing top-notch results by having all the employees engaged and happy.
Quelle est la meilleure partie de votre programme de rémunération?
Overall, having insurance, food vouchers and saving funds, some companies will offer one or the other, but Alorica has the full package.
Quelles sont les meilleures choses à propos de votre équipe?
Everyone has something that adds up and the fact we are able to share best practices helps us be better every day.
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