Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Awesome Team-Oriented Culture! I have worked here for a few years and its incredible to see how we've continued to grow in a positive direction.
Qu’avez-vous le plus aimé du procédé d’entretien?
The Recruiter who helped clarify the process
Quelles sont les meilleures choses à propos de votre équipe?
Their flexibility and responsiveness to change in demands.
Qu’est-ce qui vous rend le plus heureux au travail?
When the team comes together to achieve something
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
I like that it is nice balance of casual but goal oriented work. Work hard, play hard mentality.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They are very easy to communicate with and genuinely want to provide assistance so that the team can succeed.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Goal based bonuses are a concept that should be explored more with non-agent positions. Its difficult to hear about how successful the company has been over the past year and then to receive single digit % raise amounts, especially when it feels like we are doing so well.
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