Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I used to feel good about going to work each day, but since transitioning to work from home, my excitement has diminished. I feel that my role has become more robotic & less interesting than it used to be.
Quelles sont les meilleures choses à propos de votre équipe?
Our team's ability to work together to find solutions.
Qu’est-ce qui vous rend le plus heureux au travail?
When the routine gets changed...
Qu’avez-vous le plus aimé du procédé d’entretien?
I speak to many people everyday, so I can't answer this question.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
It is positive because I choose to keep that mindset. Negative energy is contagious. Everyone has good & bad days.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
My lack of education in the field is an inhibitor, but I know others in this job that do less & get paid more at other companies. I feel stuck.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Some leaders do try to create fun & exciting things, but there is no time for those things to be done. Contests, social media, etc., who is it directed at? I do not have the time to participate.
Other Employee Reviews for Alorica
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