Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I have always been treated with kindness and respect. I am grateful that my Managers over the years have been understanding and patient.
Quelles sont les meilleures choses à propos de votre équipe?
They are kind, supportive and available
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Our pay and our benefits
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
We strive for excellence and integrity, showing compassion and understanding
Qu’avez-vous le plus aimé du procédé d’entretien?
the positive interaction with the candidate in the first and second interview
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
I truly believe they do the best they can with what they have.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
We have the hardest job to be successful in. We do not get bonuses and work 50 hours a week. We are one of the lowest paying companies, and the highest attrition. When we hit our numbers its great, but when we don't, which is a lot, it gets discouraging.
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