Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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great company but high turn over rate. I feel they do not do enough to keep people here, retention rate very low. not a competitive wage. you know your not getting a raise. so you do your work knowing your not gonna move or improve your pay. so its easy for people to move on to other companies.
Qu’est-ce qui vous rend le plus heureux au travail?
the interaction with people one on one. knowing iv done my job well.
Quelles sont les meilleures choses à propos de votre équipe?
we work together, listen to each other, and are able to have that human connection to work together.
Quelle est la meilleure partie de votre programme de rémunération?
I would say I am happy in my position. Its others I fight for. the customer service reps. little more recognition for their work would be nice. and the team leads need to be better with communication.
Other Employee Reviews for Alorica
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