Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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It has been a good experience. However, the raises, few and far between, do not even match the cost of living increase. Also, the micro management and failure to communicate at times is not the best at times.
Quelles sont les meilleures choses à propos de votre équipe?
we work well as a team
Qu’est-ce qui vous rend le plus heureux au travail?
being able to work at my own pace
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
The do not always hold up to their word on bonuses or we have to beg to get information.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
For the pay to be more in line with the median across the United States. The typical median $16 to $20 per hour and I make less than what some agents are brought on for phone time.
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