Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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We on the talent acquisition side are expected to work overtime/nights and weekends with no bonus's or pay to show for it as we are salaried. We do not get pay raises to reflect our loyalty or hard work with the company. Since we do not earn sick time we have to save out PTO, just in case for sick.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Understanding work/life balance is really important
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