Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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As an employee, I have had a very positive experience here at Alorica. I hurt my back in a previous job and they have accommodated my desk so that I would not have pain or difficulties performing my position of which I greatly appreciate.
Qu’avez-vous le plus aimé du procédé d’entretien?
We offer a phone or on-site interview process.
Qu’est-ce qui vous rend le plus heureux au travail?
Helping people get a position.
Que faut-il changer pour améliorer la culture de l’entreprise?
Raise the wage for the agents to make it easier to retain and hire.
Quelles sont les meilleures choses à propos de votre équipe?
For the most part, we work well together. We set goals and try and achieve them.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I feel that the pay should be raised and that we should get raises each year. I also feel that the agents should be paid better.
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