Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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My overall experience has been below average at Alorica. The colleagues are not team players and as a result anything done single handedly is not appreciated. The HR team (India) is incompetent and fails to create a sense of belonging in the employees.
Quelles sont les meilleures choses à propos de votre équipe?
Everybody is great at their deliverables.
Qu’avez-vous le plus aimé du procédé d’entretien?
It was swift, less time consuming.
Qu’est-ce qui vous rend le plus heureux au travail?
The learning opportunities are great but there's no motivation or direction provided to pursue the same.
Que faut-il changer pour améliorer la culture de l’entreprise?
Acceptance of varied cultures at the work place, senior/leadership communication, involvement of relevant stakeholders since foundational discussions, better flow of information, better NEO training, periodic connect with the employees, more empathetical managers.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Better communication is greatly needed at Alorica India. There is a superiority complex in the leadership team and when questioned, they choose not to answer the queries. The grievances are ignored at supervisor level and above.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Most of the time the meetings are scheduled beyond the working hours and the so the average working hours are increased to upto 12 hours/week. Even then there is no night shift component or over-time component to compensate for the time invested at work.
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