Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I love working here. I started as a Customer Service Agent and worked toward moving up. The fact that you have a shot at advancing, is awesome. I have moved up the ladder now.
Quelles sont les meilleures choses à propos de votre équipe?
We trust each other and help each other!
Qu’est-ce qui vous rend le plus heureux au travail?
Staying busy, it makes the day go by faster, also the interaction with the agents.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
The fact that we can talk to supervisors and be treated as part of a family!
Qu’avez-vous le plus aimé du procédé d’entretien?
It was candid. The customer frustrations are gone over so that there are no big surprises.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They care. Leadership checks on all employees to make sure they are having the best experience possible.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
In my new position, I do not have the opportunity to bonus on a monthly basis. I really enjoyed being able to put in OT and make my check better. There is no stock compensation that I know of.
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