Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
HR or Marketing? Claim Your Free Employer Account
Overall the experience has been a good one. I have always had supervisors that cared about me and my professional growth. The company does a good job promoting a healthy work culture. Retention can be a challenge as the frontline pay rate could be better.
Quelle est la meilleure partie de votre programme de rémunération?
In challenging times, the company has managed to hold the line on healthcare costs
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They are very knowledgeable and they do a good job of understanding my needs and giving me the room to accomplish my assigned tasks with proper supervision, not being helicopter managers.
Other Employee Reviews for Alorica
×