Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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It's being great, but there is not grow path for everybody.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
The human approach they have
Quelles sont les meilleures choses à propos de votre équipe?
I don't have a proper team, I work with many other teams.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
That we really try to encourage our people to enjoy their work, we tray to connect with them.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I work 3 different areas, as "volunteer" my position has become a one single man department, but is not officially a department, so, I would like to change the way I'm being compensated for the work I do.
Qu’est-ce qui vous rend le plus heureux au travail?
To be able to make people's lives better... one interaction at a time. Literally, I'm the Culture Champion, so, my work is to create those interactions for they to enjoy the day. It's nice, try to make people happy.
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