Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
Quelle est la meilleure partie de votre programme de rémunération?
internet allowance being a WAH
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
i guess the negative is they have to improve efficiency in the laptaops and desktops. improve at least to make the machines works faster and better in this was it will help the employee to work effectively
Other Employee Reviews for Alorica
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?