Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Alorica has given me immense growth opportunity, and for that I am grateful! I was able to pivot and expand my career in an unexpected way, which is amazing. That said, there are many ways in which Alorica can improve, especially in regards to communication both within Alorica and with the clients.
Qu’est-ce qui vous rend le plus heureux au travail?
When we are able to meet client goals without working too much overtime and not being overly stressed (rare but nice occurrence).
Quelles sont les meilleures choses à propos de votre équipe?
My coworkers on my immediate team are amazing, team players. We maintain a positive attitude and work environment. We work as hard as we can to meet our goals, so that even when we fail short we still know we did our best.
Qu’avez-vous le plus aimé du procédé d’entretien?
Our interview process fluctuates a lot so it's hard to rate and describe (I am a Recruiter at my site). The current "normal" is a phone interview and immediate offer, which is easy. When we added 2nd interviews, additional testing, etc it gets much more difficult.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Kayla Morgan is the best manager I've ever had - literally. She is attentive, detail oriented, communicative, and ALWAYS has our back in client meetings and staff meetings. She find ways to bring out the best in every single team member. She has a positive attitude that is infectious and inspiring!
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I would like to see more affordable, better quality options for healthcare, and a higher company match for 401k. I know Alorica is not a pubic company, so I could not say "yes" to the stock options questions, but obviously I take no issue with not being given stock options for a private company!
Other Employee Reviews for Alorica
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