Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I've had the pleasure of working with a few major company accounts since I've been at Alorica. Over all my experience has not been a bad one. I do feel that if the pay rate was higher more qualified people would apply for the job and more people would be encouraged to stay.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
Their willingness to try hard to better their people
Qu’est-ce qui vous rend le plus heureux au travail?
Meeting new people and not have to talk on the phone.
Quelles sont les meilleures choses à propos de votre équipe?
we try to boost morale by coming up with fun ideas and things to do
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
first where I am the last two programs are not offered to agents at my level and if they are we've never been told.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
we have agents from all different islands so not only are languages different but so are cultures and holidays. So it is also a learning experience.
Qu’avez-vous le plus aimé du procédé d’entretien?
from what I can remember it was pretty simple however I had to wait over an hour for the interview with had an attitude when she to do the interview.
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