Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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Fun and exciting experience for me
Qu’est-ce qui vous rend le plus heureux au travail?
Seeing my workmates and my agents improve day by day
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
They are very supportive and helps me grow as an employee
Quelles sont les meilleures choses à propos de votre équipe?
My team is pumped up to get higher incentives because of the account and not because of Alorica.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
A lot of other companies pay much higher for team leaders or even representatives. If not because of the account and my friends that i gained in the company, I would leave Alorica. The experience I had in the account was phenomenal but Alorica, nah. Rules and protocols are not even for employees.
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