Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I really, really enjoy working from home. This job is so rewarding by being able to make the customers happy.
Qu’est-ce qui vous rend le plus heureux au travail?
Being able to make the customers happy is so gratifying to me.
Quelles sont les meilleures choses à propos de votre équipe?
There are some extremely nice people on my team with a good team spirit.
Qu’avez-vous le plus aimé du procédé d’entretien?
I really enjoyed the person who interviewed me. We hit it off immediately.
Qu’est-ce qui vous plaît le plus dans l’équipe de direction?
By leadership team, if you mean the managers over the TMs and the CSR's, theyre terrific but if you mean leadership team as TM's, I only know 2 good manager's in Tulsa. The others have no business being managers.
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
My work environment is positive because I work from home but when I was working at the office, it was very negative. There are some really obnoxious, loud TM's there who have no business being managers. Love working from home! It's less distractive and I feel I'm able to do a better job.
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