Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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I sometimes feel like I am not allowed to do my job due to time restraints and being rushed to complete a call when there are no calls waiting and we have been incredibly slow
Qu’est-ce qui est le plus positif à propos de la culture et de l’environnement de votre entreprise?
My coworkers are always willing to help
Qu’est-ce qui vous rend le plus heureux au travail?
When it is time to go home
Qu’avez-vous le plus aimé du procédé d’entretien?
They are willing to work with your schedule
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Being present. Addressing not just telephone agents and their job performance but the team leads as well.
Quelles sont les meilleures choses à propos de votre équipe?
Whenever I have a question, they are quick to offer an answer or at least help me look for one. We are a family
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
I have been with the company for longer than a lot of other agents and their pay was increased at a faster rate than mine. I don't think they value seniority. We are not paid for holidays unlike I was told when hired. I don't think someone who is new to the company should be making the same
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