Alorica Compagnie réclamée
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. Lire la suite
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The organization has lost its way and changing the DNA that was the foundation for much success. The pivot from client to cost centric approach has impacted service delivery and poor technology solutions. The have lost the hearts and minds of key leaders -- evident by poor engagement at all levels.
Qu’avez-vous le plus aimé du procédé d’entretien?
It varied by the interviewer.
Quelles sont les meilleures choses à propos de votre équipe?
Passion, commitment and pride of ownership. Many are leaving unfortunately.
Que faut-il changer pour améliorer la culture de l’entreprise?
Walk the talk be genuine.. Substance and conviction and not just because it's the trend.
Pourquoi vous sentez-vous sous-évalué et qu’est-ce qui vous rassurerait par rapport à votre rémunération?
Provide a equitable / variable comp plan that recognizes contributions - Top and Bottom line.
De quoi l’équipe de direction a-t-elle besoin pour s’améliorer?
Return to being client centric, focusing on investing in technology and people. Understanding that CSR begins with your people... Walk the talk.
Qu’est-ce qui ne va pas et comment cela peut-il être amélioré?
Executive leadership is detached from reality and have made changes that has eroded the nimble nature. Driving a culture that doesn't welcome varying POV’s. The “Yes” employee wel
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