Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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Very stressful. As an agent we don't feel heard and valued.
Che cosa sta andando male e come può essere migliorato?
Quality of service. Employee communications.
Che cosa deve fare il gruppo dirigente per migliorare?
Communicate with people better. So much improvement needed on that.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Improve communication with everyone. From highest level to lowest level.
Quali sono alcune delle cose migliori della tuo team?
We're a team and we do help each other except for the Manager lol
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
Reasonable goals and not factors out of agent's control making our efforts go to waste.
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