Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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It was good until it wasn't. When we were hired we were promised permanent employment. I finished my last contract and they told us that our contract was ending and they were not going to be active in placing us, and that we would not be keeping our current pay.
Cosa ti è piaciuto di più del processo del colloquio lavorativo?
The recruiter was positive and upbeat and very responsive
Quali sono alcune delle cose migliori della tuo team?
Everyone is very supportive when it comes to same level correspondence.
Che cosa sta andando male e come può essere migliorato?
The fact that they promised us permanent employment and not that they have fired us is unacceptable.
La cosa più positiva della cultura e l'ambiente presso la tua azienda?
The fact that all of my co workers who are not on a management level try to keep each other motivated.
Cosa ti piace di più del team di leadership?
I appreciate my direct manager because she always was great at coaching and developing us. The OM's I have no respect for because when out project ended they made sure they would be able to fire all of us so that we could not collect unemployment.
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
The fact that they had no issues of changing our job descriptions in the middle of the project without asking us if we were willing to move to another project lets me know that they could care less where they moved us and there was not compensation for us taking on more tasks.
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