Alorica società ha sostenuto
Alorica is a global BPO (business process outsourcing) leader in designing and deploying tech-enabled, personalized customer experience (CX) solutions at scale. As a full-service, strategic CX partner, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and 150% YoY investment in digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 25+ years of proven BPO experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit www.alorica.com. leggi di più
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At first, I was excited and motivated but now I'm not. I'm losing motivation and might not continue my career here.
Che cosa si deve cambiare affinché la cultura aziendale migliore?
Transparency, commitment, integrity, and vulnerability
Di cosa hanno bisogno i tuoi colleghi migliorare e come si potrebbe lavorare meglio insieme?
It would help if the team is vulnerable and open for feedback.
Cosa vorresti migliorare sul processo del colloquio lavorativo della vostra azienda?
The interview process was average and I do not have any comments.
Che cosa deve fare il gruppo dirigente per migliorare?
It would be better if the management team is transparent, open, and committed.
Che cosa sta andando male e come può essere migliorato?
The expectation from recruitment to the management during the application to training were not met. It would be better if the management will be transparent, committed, and open
Perché ti senti sottovalutato e che cosa ti farebbe sentire meglio con il tuo compenso?
First of all, the HMO is not really competitive, industry wise. Before you get the full benefits an employee needs to be regularized first. Most of the know and big call centers offered full benefits on the first day. Secondly, The salary offer for tenured agents is also not competitive
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